Cable company hires for customer service jobs in Connecticut
Posted on July 10, 2011
Comcast said last month that it is making an aggressive leap to hire for dozens of customer service jobs in Connecticut.
Connecticut Governor Dannel P. Malloy joined Comcast officials at the company’s state-of-the-art call center in Enfield today to announce that the company is hiring 100 full-time customer service representatives through the end of this year at the facility, bringing its Connecticut workforce to nearly 1,600. These jobs are a result of Comcast’s continued commitment to deliver a superior customer experience and to keep up with the explosion of demand for its Xfinity products and services, including Xfinity TV, Xfinity Internet and Xfinity Voice.
Candidates interested in customer service careers can attend an Open House being held at the call center (located at 1 Vision Drive in Enfield) on Monday, June 27th, from 9:00 AM to 11:00 AM; and from 2:00 PM – 5:00 PM.
“We look forward to welcoming individuals to the Comcast team who are excited about our products, want a career with growth potential and, above all, are committed to delivering excellent service to our customers,” said Mary McLaughlin, Senior Vice President of Comcast’s Western New England Region, which includes Connecticut.
“I applaud Comcast for their continued investment in Connecticut’s economy and our workforce,” Governor Malloy said. “I’m hopeful that this will be one of many announcements Comcast and other companies make as we continue to work to improve Connecticut’s economy and let businesses know we’re ready, willing and able to work together with them to grow and expand.”
In addition to the growing demand for Comcast’s Xfinity products and services, the new jobs are attributed to Comcast’s focus on delivering a superior customer experience and making it easy to do business with Comcast whenever and however a customer chooses. The new employees will be responsible for delivering on the Comcast Customer Guarantee, which is a promise by Comcast to hold its products, service and employees to the highest standards and provide a great customer experience the first time, every time.
“We’ve been working on numerous fronts to improve the customer experience. Our Customer Guarantee is backed by several significant operational changes that are focused on proactively managing our products and systems and giving our employees the most effective tools to help serve our customers,” said Jill Stauffer, Vice President of Customer Care for the Western New England Region. “We’ve invested in our Enfield Call Center with new technology and tools that proactively monitor our network and product performance 24×7 and let us find and fix issues before they impact customers.”
Elsewhere in the state Thomaston is recruiting for sales jobs in Connecticut.