Residential Manager

Middletown, CT

New England Residential Services

Position Description

Job Title:                               Residential Manager

Division:                                Administration

Class:                                     Full-Time/Exempt/Non-Union

ANNUAL SALARY:                $40,000 - $48,000

Reports to:                           Residential Director

last Reviewed:                     9/2019



Coordinate all operations and activities of a Residential home, including staff supervision, acting as an Agency/Community liaison and directing resident training, programming and family support.



The House Manager is expected to work a schedule that approximates sixteen (16) hours of direct support and twenty-four (24) hours of administrative duties.


Resident Support: 

  • Act as a liaison, advocate and coordinator for resident involvement in support groups, self-advocacy, vocational programing, transportation services, integrated community activities, recreation and learning independent living skills.

  • Foster open and supportive communication with residents’ families, Dept. of Developmental Services (DDS), Social Security Administration (SSA) and other community organizations and agencies.

  • Oversee all resident medical, medication and health issues.

  • Provide and ensure communication of medical and health issues to staff, agency nurses, families, etc. and document in Therap.

  • Implement and follow-up on all support services recommendations.


  • Monitor staff performance management, including evaluations and developmental plans, disciplinary actions, etc., for all program staff as scheduled.

  • Arrange and schedule all trainings for all program staff, update manuals and online certifications.

  • Supervise staff training and development through teaching, acting as a role model and guiding staff on how to appropriately work with and interact with residents, other staff, families and guardians.

  • Present and implement all agency policies and procedures.

  • Participate in the interviewing and hiring of new staff.

  • Inform supervisor as needed about pertinent issues.

  • Coordinate staff scheduling.

  • Be “on-call” on rotational schedule for all agency homes; respond while “on-call” to program needs including covering open shifts when needed.

  • Ensure maintenance of the Department of Developmental Services licensing standards.

  • Be prepared to cover open shifts when coverage is unobtainable. This would include oversight of minimizing over time whenever possible.

  • Participate in outside trainings at least twice a year.



  • Attend/chair as needed manager, supervisory and staff meetings; ensure disseminate of all information to staff and others.

  • Coordinate/attend as needed all resident related meetings and ensure all necessary follow-up is completed.

  • Participate in special projects and committees.

  • Participate in union meetings regarding discrepancies and grievances that may be put forth by your staff team.


  • Ensure completion/submission of all required daily, bi-weekly, monthly, quarterly and annual reports as scheduled.

  • Routinely review all required reports, logs, mail, requests, etc. as needed, maintaining an organized filing system.


  • Coordinate all aspects of program financial procedures including monitoring of utility use in accordance with agency and DDS policies.

  • Coordinate all aspects of resident financial procedures in accordance with agency and DDS policies.Assure the proper and prudent expenditures of all funds.


  • Oversee and maintain the residential property and agency vehicles to ensure cleanliness, décor and safety.Must oversee any safety issues and emergency situations and practice preventative maintenance and compliance OSHA standards.

  • Employee agrees to cooperate with Agency and DDS staff during any inspection or investigation.

  • Perform additional duties as required by the nature of the position or as requested by Agency Director or Supervisor.

  • Ensure routine safety and maintenance requirements are up to date to include, but are not limited to, yearly furnace cleaning, septic cleaning (if applicable), complete fire extinguisher and alarm checks with community professionals, secure lawn maintenance and snow removal services prior to each season.


  • < >:  Must be capable of functioning independently with minimum supervision.  Must be able to initiate innovative programs and use good professional judgement in ongoing decision-making.

    Communication Skills:  Excellent oral and written skills (in English) required for ongoing communication with consumers, agency staff and community agencies.

  • Computer SkillsMust possess basic computer in Microsoft Word and Excel.

  • Machines, Tools, Equipment UtilizedSpecialized residential adaptive equipment, other tools and equipment common to a household.  Must be capable of independent operation of general office equipment. 

  • Valid CT Driver’s License:  Must have a valid CT driver’s license, be capable of driving a van and be considered insurable by the Agency’s auto insurance carrier.

  • Investigations Training:  Will be required to learn and implement the necessary skills to conduct agency investigations when called upon.

Working Conditions

  • The behavior of residents may change dramatically without obvious cause or warning which may subject employee to a risk of injury.



Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Employee must be physically able to perform all required job functions which may include the following:lift and/or move up to 25 pounds, apply various physical management and/or life saving techniques, perform light and heavy household tasks.


  • < >High School diploma or equivalent required.  Some higher education preferred.< >:  Minimum of three years’ experience in residential services or a community residential setting preferred; working with developmental and/or physical disabilities.  Supervisory experience a plus.< >:  Medication Administration Certification, PMT and CPR preferred.
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